Refund policy

We want you to be happy with your purchase. If something isn’t right, here’s how returns and exchanges work:

1. Return Window

• Returns or exchanges must be requested within 7 days of delivery.

2. Eligible Returns/Exchanges

• Wrong item delivered.
• Wrong size delivered.
• Product damaged on arrival (must be reported within 24 hours with photos)

3. Conditions for Returns

• Item must be unused, unwashed, unaltered, and in its original packaging with tags intact.
• Products showing wear, stains, or damage will not be accepted.
• Sale, discounted, customized, made-to-order sarees, and international orders are not eligible for returns/exchanges.

4. Return Process

• Email us at labeltusha@gmail.com with your order number, product details and reason for return.
• Once approved, you may ship the item back to us.
• Reverse pick-up is not available. Customers must bear the return shipping charges and send the product to our store address.
• Items sent back without prior authorization will not be accepted.

5. Refunds / Store Credit

• We do not offer refunds.
• Approved returns will be issued as store credit or a credit note, valid for 4 months from the date of issue.
• Delivery/shipping fees are non-refundable.

6. Exchanges & Replacements

• To exchange an item, please return it for store credit and place a new order.
• Replacements (for size/color) can be made if the requested product is in stock. Availability is not guaranteed.